Software License and User Terms

These Software License and User Terms (the "User Terms") apply to you as a member of a Workspace in Pitchlume (the "Service"), provided by EraShift Studio LLC, a Texas limited liability company ("EraShift", "we", "us"). A Workspace belongs to a business (the "Customer"), usually your employer or a company you work with. You are an "Authorized User" because the Customer gave you access.

By ticking the box and continuing on the acceptance screen, or by using the Service, you accept these terms. If you do not agree, do not use the Service and tell your Workspace administrator.

1. The Customer's agreement governs the Workspace

1. The Customer has its own agreement with EraShift (the "Customer Agreement"). It governs the Workspace, its data, its settings and the relationship between the Customer and EraShift. If these User Terms conflict with the Customer Agreement, the Customer Agreement controls.
2. The Customer decides who may use its Workspace, what each person may see and do, which features are on, and whether downloads are allowed. Your administrator can change your role, suspend your access or set an expiry date.
3. The Customer, not EraShift, is responsible for its relationship with you, including any employment, contractor or confidentiality obligations you owe it.

2. Your license

1. Grant. For as long as the Customer's subscription is active and the Customer lets you use its Workspace, EraShift grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, and any viewer, file or software component the Service delivers to your browser or device, only for the Customer's business and only as these terms, the Acceptable Use Policy and the Customer Agreement allow.
2. Hosted software. Pitchlume is provided as a hosted service. You receive no copy of its source code and no right to run it yourself.
3. What you may not do. You may not copy, modify, translate or create derivative works of the Service; reverse engineer, decompile or disassemble it, or try to discover its source code, models, prompts or generators, except where the law expressly allows it despite this restriction; rent, lend, resell or sublicense it; remove or alter any notice, label, disclaimer or watermark; or use it to build a competing product.
4. Open-source components. The Service includes open-source software that is licensed under its own terms. Those terms govern that software, and nothing here limits your rights under them. A list is available on request to info@pitchlume.ai.
5. Reservation of rights. EraShift and its licensors keep all rights not expressly granted. The license ends when your access ends.

3. Your account

1. Your account is personal. Do not share your password, sign-in codes or a trusted device with anyone, and do not let anyone else use your account.
2. Every new session needs your password and a 6-digit code emailed to you (two-step sign-in). You may choose "remember this device" on a device only you use; it lasts 30 days.
3. Keep your profile accurate. Tell your administrator and us at help@pitchlume.ai at once if you think your account has been used without permission.
4. You are responsible for what happens under your account.

4. Confidentiality and ownership of Workspace content

1. Everything in the Workspace, including drawings, catalog data, rating information, designs, models, files, contacts, recordings and notes, is confidential and belongs to the Workspace's Customer or to the manufacturers it works with. It is not yours and it is not EraShift's.
2. Keep it confidential. Do not disclose it outside the Customer and people the Customer has authorized, except as the Customer allows in writing.
3. These obligations continue after your access ends.
4. EraShift owns the Pitchlume platform, its engine, generators, templates and software. Using the Service gives you no ownership of them.

5. Use for the business purpose only

1. Use the Service only for the business purpose the Customer gave you access for, such as preparing, presenting and selling the Customer's products.
2. Do not copy, screenshot for redistribution, export, download or share content outside the Customer's organization unless the Customer has agreed to it in writing or the Service's sharing features (for example, a share link the Customer allows) are used as intended.
3. You must follow the Acceptable Use Policy (pitchlume.ai/legal/acceptable-use), which is part of these terms. In particular: no scraping, no reverse engineering, no attempt to reconstruct rating tables or formulas, no security testing without our written permission, and no access to anything you are not authorized to see.

6. Representation only: the sealed drawing governs

1. Generated 3D models, drawings, renders, configurations, decks and other output ("Output") are representations for visualization and conversation. They are not engineering documents.
2. The manufacturer's sealed, issued drawing is the document of record. Use it, not Output, for dimensions, ratings, design, fabrication, installation and purchasing decisions.
3. Output carries a disclaimer such as "Refer to the manufacturer's sealed drawing for engineering values", and may be labeled "preliminary" or "Incomplete data: illustrative only" where values are missing, estimated or unverified. Do not remove, hide or contradict these labels.
4. Uploaded originals are stored unchanged. Pages split from them and renders made from them are derived copies.
5. The Engineering Content Disclaimer and Export Terms (pitchlume.ai/legal/engineering-disclaimer) apply to everything you view, print or export.
6. If you see an error in a drawing, a value or Output, or a difference between Output and the sealed drawing, report it through the Service or to your Workspace administrator, and do not rely on the affected item until it is resolved.

7. AI-generated content

1. The Service uses artificial intelligence (AI) to read catalog material and to generate content. AI can be wrong.
2. AI-generated content is labeled. It goes live in the Workspace only after a person in the Workspace confirms it. If you confirm or publish content, you are responsible for having reviewed it, and the Service records who confirmed it and when.
3. Check AI-generated content before you rely on it, send it or show it to anyone.

8. Downloads, watermarks and logging

1. Downloads are available only if the Customer has turned them on for your role. Workspace administrators have downloads by default; other users do not until an administrator enables them.
2. Views, prints, downloads and exports are logged. Printed sealed drawings carry a watermark naming the Workspace, your company and the time. Exported files carry an embedded notice naming the Workspace, the time and an export ID, with a disclaimer. The audit trail ties each print and export to you.
3. Do not remove, crop, obscure or alter a watermark or disclaimer.
4. The Service records your activity, IP address, browser and, at sign-in, approximate location, for security and audit. Your Workspace administrators can see activity in their Workspace. See the Privacy Policy.

9. Restricted Data

1. Do not upload Restricted Data. EraShift does not encourage or allow it. This includes ITAR technical data, EAR-controlled technology with an ECCN, Controlled Unclassified Information (CUI), classified information, controlled nuclear information, protected critical infrastructure information, HIPAA health information and third-party material whose terms prohibit cloud or AI processing. The full list is in the Acceptable Use Policy (Section 3).
2. The Service is not built or authorized for Restricted Data.
3. Before files are processed, you are asked to declare whether they contain Restricted Data. Your declaration is recorded, and you are responsible for its accuracy. If you answer "Yes" or "Not sure", you may decline the files or, only if your role in the Workspace allows it, accept responsibility on the Customer's behalf and continue. Accepting is not permission from EraShift. Do not accept unless your company has authorized you to. See the Restricted Data Policy (pitchlume.ai/legal/restricted-data).
4. If Restricted Data is uploaded, the Customer is responsible for it, you remain responsible for your own acts, and EraShift may delete it, stop processing it and suspend access.

10. Email and contacts

If you send email through the Service, you send it, not EraShift. Send only to verified contacts you are allowed to email, follow the CAN-SPAM Act and honor unsubscribes. If you upload a meeting recording, you confirm that everyone recorded agreed.

11. Privacy

EraShift's Privacy Policy (pitchlume.ai/legal/privacy) explains what we collect about you and your rights. The Customer may also have its own privacy notice for its staff.

12. Ending access

1. The Customer can suspend or end your access at any time. EraShift can suspend or end your access if you breach these terms or the Acceptable Use Policy, if the Customer Agreement ends, or to protect the Service, the Customer or others.
2. When your access ends, stop using the Service and keep honoring your confidentiality obligations. Content you created in the Workspace stays with the Customer.

13. Disclaimers and liability

As between you and EraShift, the Service is provided "as is". EraShift's commitments about the Service are made to the Customer in the Customer Agreement, not to you personally. To the extent the law allows, EraShift is not liable to you personally for indirect or consequential losses arising from your use of the Service, and its total liability to you personally will not exceed one hundred US dollars (US$100). Nothing in these terms limits liability that the law does not allow to be limited.

14. Feedback, preview features and export control

1. Feedback. If you send us suggestions about the Service, we may use them without restriction or payment. Feedback does not include the Customer's confidential content.
2. Preview features. Features labeled beta, preview or early access may change or be withdrawn, may contain errors, and are provided as is.
3. Export control and sanctions. You may not use the Service if you are in a country or region under comprehensive US sanctions or on a US government restricted-party list, and you may not send content from the Service to anyone who is.
4. Copyright. Copyright complaints are handled under our Copyright and DMCA Policy (pitchlume.ai/legal/copyright).

15. Changes to these terms

We may update these User Terms. When we do, the Service will ask you to accept the new version before you continue. We record the version you accepted and when.

16. Law and contact

These terms are governed by Texas law, with venue in Montgomery County, Texas, or the Southern District of Texas, Houston Division, unless the Customer Agreement says otherwise for the Workspace. Questions: help@pitchlume.ai; legal notices, by email: info@pitchlume.ai (EraShift Studio LLC).

Change log