Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets the rules for using the website at pitchlume.ai (the "Website") and the Pitchlume service (the "Service") provided by EraShift Studio LLC ("EraShift", "we", "us"). It applies to every Customer, every Authorized User and Guest, every share-link viewer and every Website visitor (each, "you"). It is part of the Terms of Service (pitchlume.ai/legal/terms), the Software License and User Terms (pitchlume.ai/legal/license), the terms shown to Guests, and each Customer agreement. A Customer is responsible for its Authorized Users' and Guests' compliance.

1. Purpose

Pitchlume exists to help manufacturers of engineered products show, configure and sell their products. Use it for that legitimate business purpose, lawfully, and in a way that respects other people, other Customers and the platform.

2. Unlawful, harmful and infringing content

You must not upload, generate, send, store or share through the Website or Service any content that:

1. Violates any law or regulation, or encourages others to.
2. Infringes or misappropriates any copyright, trademark, patent, trade secret or other right, including uploading another company's drawings, catalogs or data without the right to do so.
3. Is defamatory, fraudulent, deceptive or misleading, including false or unsupported engineering claims presented as fact.
4. Is harassing, threatening, hateful, sexually explicit, or promotes violence or self-harm.
5. Contains malware, viruses or any code designed to damage, interfere with or gain unauthorized access to systems or data.
6. Contains personal information you have no right to process, or sensitive personal information (government identifiers, financial account numbers, health information, biometric data) that the Service is not designed to hold.

3. Restricted Data: not allowed, not encouraged

"Restricted Data" means any of the following:

1. ITAR technical data and defense articles under the International Traffic in Arms Regulations (22 CFR Parts 120 to 130).
2. EAR-controlled technology or software classified under an Export Control Classification Number (ECCN) other than EAR99 under the Export Administration Regulations (15 CFR Parts 730 to 774), or any item whose export, re-export or transfer would need a license.
3. Controlled Unclassified Information (CUI), including Covered Defense Information and technical data marked with DoD Distribution Statements B through F.
4. Classified information at any level.
5. Nuclear-related controlled information, including technology controlled under 10 CFR Part 810, Safeguards Information (SGI) and Unclassified Controlled Nuclear Information (UCNI).
6. Protected critical infrastructure and security information, including Critical Electric Infrastructure Information (CEII), Sensitive Security Information (SSI), Chemical-terrorism Vulnerability Information (CVI) and Protected Critical Infrastructure Information (PCII).
7. Protected health information governed by HIPAA.
8. Third-party material whose license, contract, nondisclosure agreement or other terms prohibit or restrict storing it in a cloud service, sharing it with service providers, or processing it with artificial intelligence.

Restricted Data is not allowed in the Service and is not supported. The Service is a commercial cloud service. It is not a FedRAMP, GovCloud or CMMC environment, it is not designed or authorized for export-controlled or classified information, and our AI providers' commercial terms prohibit export-controlled input. You must not upload, enter or generate Restricted Data in the Service, and you must not ask anyone to do so.

The declaration. Before files are processed, the Service asks the uploader whether any file contains Restricted Data, and its code checks file names, text and title blocks for restricted-data markings before any AI call. If the answer is "Yes" or "Not sure", or markings are found, the Service shows how files are processed and by which services. A person whose role allows it may then decline the files (they are removed and never processed) or accept responsibility and continue. Every declaration, consent and decision is recorded with who made it and when, and the Workspace's admins are notified. The Restricted Data Policy (pitchlume.ai/legal/restricted-data) describes this in full.

A choice to continue is not permission from EraShift. It is the Customer's own decision, at the Customer's risk. The declaration does not determine export classification and is not legal advice.

If Restricted Data is uploaded. If a Customer, Authorized User or Guest uploads or processes Restricted Data, whether or not they made a declaration or gave consent:

• the Customer is solely responsible and liable for that upload and its consequences, and the person who uploaded it remains responsible to the Customer and under the law for their own acts, including any violation of export-control, security or contractual obligations, and the Customer will indemnify EraShift as its agreement provides;
• EraShift does not accept responsibility for handling it as Restricted Data, and does not become a party to any export-control license, security plan or contract that governs it;
• EraShift may, without liability, and with notice to the Customer where practical, block, quarantine or delete the material and any Output derived from it, stop or suspend processing, suspend the account or Workspace involved, and notify the Customer; and
• EraShift may report the matter where it believes the law requires it.

If you are unsure whether material is Restricted Data, do not upload it; ask your company's export-control or compliance officer first.

4. Engineering content and AI output

1. Do not present Output (generated 3D models, drawings, renders, decks, text) as a manufacturer's sealed or issued engineering document, or remove or obscure a disclaimer, "preliminary" label, "illustrative only" warning or watermark.
2. Do not alter or misrepresent engineering values, ratings or certifications, or attribute values to a manufacturer that its data does not support.
3. Do not use Output for fabrication, installation or safety-critical decisions; use the manufacturer's sealed drawing. See the Engineering Content Disclaimer and Export Terms (pitchlume.ai/legal/engineering-disclaimer).
4. Do not publish AI-generated content in a Workspace without the human confirmation the Service requires, or try to bypass that step.

5. AI misuse

You must not use the AI features of the Service to:

1. Generate content that violates Section 2 or the usage policies of our AI providers.
2. Attempt to extract system prompts, hidden instructions, model weights or other confidential configuration, or "jailbreak" the models or their safety controls.
3. Insert instructions into documents or data intended to manipulate the AI into acting outside its purpose (prompt injection) or into revealing another user's or Workspace's information.
4. Build, train or improve a competing AI model or service, or use Output to do so.
5. Impersonate a real person, or create deceptive synthetic media of a real person, including voice or likeness, without that person's consent.
6. Make decisions about individuals that have legal or similarly significant effects (for example, employment, credit or housing).

6. Protecting the platform and calculation data

You must not:

1. Scrape or bulk-extract content from the Website or Service by automated means, or use bots, crawlers or scripts except through an interface we provide for that purpose.
2. Reverse engineer, decompile, disassemble or attempt to derive the source code, models, generators, templates or underlying structure of the Service, except where the law expressly permits it despite this restriction.
3. Extract calculation or rating data. Customers' rating tables, load values and formulas are their confidential intellectual property, and the Service answers one query at a time. Do not query, script, combine or analyze the Service's responses systematically to reconstruct a rating table, formula or dataset, or try to read it by any other route.
4. Access or attempt to access another Workspace's data, another user's account, or any part of the Service you are not authorized to use; or circumvent workspace isolation, access controls, download restrictions, watermarks or audit logging.
5. Share your sign-in credentials, let someone else use your account, or create accounts by automated means or under false identities.
6. Interfere with or disrupt the Service, impose an unreasonable load, exceed rate limits or usage limits, or attempt to avoid metering, credits or fees.
7. Resell, sublicense, time-share or provide the Service to third parties except as your Customer agreement allows.
8. Use the Service to build a competing product, or benchmark it for publication without our written consent.

7. Security testing

Do not probe, scan, penetration-test or load-test the Website or Service, or test any vulnerability, without our prior written permission. If you find a suspected vulnerability in good faith, report it to help@pitchlume.ai with the subject "Security" and give us reasonable time to fix it before telling anyone else. Do not access, change or keep data that is not yours; if you encounter it, stop and report it.

8. Email, spam and CAN-SPAM

Pitchlume lets people, not automation, send email to contacts. When you send email through the Service, you must:

1. Send only to contacts you have a lawful basis to email, and only to contacts verified as the Service requires.
2. Comply with the CAN-SPAM Act and other applicable laws: accurate header and sender information, a non-deceptive subject line, identification as an advertisement where required, a valid postal address, and a working unsubscribe mechanism.
3. Honor unsubscribe requests promptly, and never remove, hide or bypass the unsubscribe link or suppression lists.
4. Not send unsolicited bulk email, use purchased or scraped lists, or harvest addresses.
5. Not send phishing, deceptive or fraudulent messages, or messages that impersonate another person or company.
6. Respect the Service's sending limits, and keep bounce and complaint rates within the limits we publish or tell you about.

We may stop email from a Workspace at any time to protect deliverability, recipients or the platform.

9. Recordings and other people's information

1. Upload a meeting recording only after everyone recorded has agreed to it, as the laws of each participant's state require. The Service asks you to confirm this.
2. Enter contacts and website visitor data into the CRM only where you have a lawful basis, and respond to those people's privacy requests as their controller.

10. Sanctions and export

You must not use, access or export the Website or Service, or any content from it, in violation of US export-control or sanctions laws. You represent that you are not, and are not acting for, a person on a US government restricted-party list (including the OFAC Specially Designated Nationals List and the Commerce Department's Entity List), and that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive US sanctions, as listed by the US Treasury Department's Office of Foreign Assets Control at the time of use. Do not give access to the Service, or to content from it, to any such person or place.

11. Reporting violations

Report suspected violations of this AUP to info@pitchlume.ai (or help@pitchlume.ai for security issues). Copyright complaints go to our designated agent as described in our Copyright and DMCA Policy (pitchlume.ai/legal/copyright).

12. Enforcement

1. We may investigate any suspected violation, and we may review content and logs to do so, consistent with our Privacy Policy and Customer agreements.
2. If we believe this AUP has been violated, we may, at our discretion and without liability: warn the user or Customer; remove, block or disable content or Output; stop or suspend processing, including AI processing or email sending; suspend or terminate an account, a share link or a Workspace; and report the matter to law enforcement or other authorities.
3. Where practical and lawful, we will tell the Customer before acting and give it a reasonable chance to fix the problem. We may act immediately where we believe there is a security risk, a risk of legal liability, harm to others, or a violation involving Restricted Data or sanctions.
4. A violation of this AUP is a breach of the agreement that incorporates it. Nothing in this AUP limits our other rights or remedies.
5. We are not obligated to monitor content, and our decision not to act in one case does not waive our right to act in another.

13. Changes

We may update this AUP from time to time by posting a new version with a new effective date. If a change is material, we will give Customers notice as their agreement requires.

14. Contact

EraShift Studio LLC

Legal and policy questions: info@pitchlume.ai. Security reports and support: help@pitchlume.ai.

Change log